Every organization that depends on consultants, sales representatives, service professionals and distributors for revenue growth, customer satisfaction, and reputation, needs to measure the competencies of that vital group. Effective communication, sales and service operational skills, and effective relationship management are key to success.
Excellent sales competencies make the difference to your business growing and achieving your objectives. How new and existing customers view your brand is in the hands of sales and service consultants. How they approach clients, ask questions, listen, fix problems, satisfy needs, service the products and maintain relationships is the path to you reaching your goals.
The NBOGroup “Sales” and Service 360º will determine “how you are doing” on our competencies and “what you should do” to develop and improve your team. Benefit from greater productivity and continued organizational and individual success by knowing the gaps in your sales and service competencies.
Knowing your sales and service competency gaps lets you identify what you need to do to close them. Improved productivity and effectiveness are in your reach.
Ideally for: Sales, Sales Managers and Customer Service and Support functions.
Competencies to be assessed include:
- Customer Focus
- Communication
- Influence
- Business Know-How
- Commitment / Accountability
- Sound Business Judgement
- Values
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